Our wooden rings cannot be treated like a full metal ring in regards to durability and the hard wearing nature of the ring. Our wooden rings are sealed with a clear hard coat, making it water resistant. We still recommend keeping the ring as dry as possible. The ring should be removed whilst swimming, doing manual tasks that may overly scratch or knock the ring.

Wooden rings shouldn't come into contact with any chemicals, including hand sanitisers or alcohol based products.

You should never allow chlorine or salt water to come into contact with any gold rings.

Our wooden rings are more of a fashion piece & when deciding on a ring that will stand the test of time and everyday wear & tear, we recommend going with a full metal ring.

Although our store is set to US sizes we can also work with AU sizing, leave us a note.

It's very important that you get an accurate size, you can either order our plastic ring sizer (for a 6mm width or less). Or go to a local reputable jeweller to be sized. We would recommend going to 2 different jewellers to confirm your size. If you are wanting to purchase a ring 6mm or wider, ask the jeweller to use the wide ring sizers to ensure an accurate size. All rings are made with a standard flat fit interior.

Ring wider than 6mm may need a size compensation, please note we don't make any compensation, we make our rings true to size, according to the size that is ordered.

Please get into contact with us if you are unsure about your size

Standard Shipping for all orders is registered post. This comes with tracking and signature upon delivery.

Express, our recommended option, has full tracking and signature upon delivery.

For extra peace of mind you can select a shipping method with insurance, so your item will be fully covered for loss or damage. This is recommended for all orders.

Insurance is REQUIRED when ordering a ring over the value of $300AUD, or if it contains gold. If unsure how to proceed please just contact me.

TWC is not responsible for items damaged or lost in transit, please add insurance to your order on checkout. This can still be added after an order is placed, please contact us to arrange.

All our pieces are handcrafted to order, and the time frame is different for each item. Please contact me for current turn around times. If you need the ring for a specific date, please let me know prior to ordering.

Our current turn around times will vary throughout the year. You will receive a turn around estimate when an order is placed. We will work to this time frame and inform you if we go beyond this time frame. Please feel free to check with us about your order only if this time frame has been exceeded.

No metal is invincible and will be susceptible to wear with normal use. Some websites claim that titanium & tantalum is scratch proof or scratch resistant, that is simply not true. Simply doing everyday tasks, your ring will rub against different surfaces which may cause scratches and small dents. This is totally normal and a natural ageing process of your metal ring. It is recommended to remove the ring when doing overly manual hands on tasks such as gym or gardening etc. if you are wanting to protect the surface. That being said the overall structure of our metal rings will last a lifetime.

If you have any specific questions about the materials we work with and their characteristics, please let me know.

TWC warrants each ring against defects in materials & workmanship , for a period of twelve months from the date of purchase.

This guarantee shall only apply whilst the ring is cared for and maintained in accordance with the instructions provided. This guarantee does not extend to cover the ring or any part thereof which in the opinion of the Company is worn by fair wear and tear and/or has been damaged by abuse, misuse, negligence or inadequate care.

Bentwood rings are crafted by bending wood around the circumference of the ring, making start and end point to the wood and there may be a small seam that is visible where the wood ends.

Any kind of modification/repair/resize etc. made to a ring by a 3rd party will void this guarantee

As mentioned in "Sizing details", it is very important that an accurate size is obtained before an order is placed. Do not use string, paper, measuring tape or rulers as this is extremely inaccurate, & often results in an incorrect size.

Calibrated ring sizers & mandrels are recommended for sizing. If a measurement is to be taken it should be done using callipers.

Most of the rings we handcraft cannot be resized. Typically we can only increase a ring size by 1/4 to 1/2 size. When a resize cannot be achieved a new ring would have to be made.

TWC is not responsible for mistakes made in sizing by a third party or mis-use of rings sizers etc. If you are unsure about sizing, please get into contact with us or a reputable jeweller.

Buyers are responsible for any customs and import taxes that may apply. TWC is not responsible for any delays due to customs.

On the occasion that customs duty is not payed in time, or if the recipient is not able to collect/recieve the item, or if an incorrect postal address is provided to TWC, the item will be returned to sender. In this instance, for the parcel to be resent to you and the postage charge will need to be repaid.

Buyers are also responsible for any other legal requirements that are enforced by the buyers local government, request of additional information, restrictions etc. It is best to consult a local government website or similar for the latest information on customs requirements.

We import it from a refinery overseas. A non conflict country. This factory has ISO 9001, 14000 & 18000 certification. So they are completely up to date with sustainability and ethical sourcing of materials and processes.

We take this sort of thing very seriously and would never create pieces from material that is sourced unethically.

By completing a purchase with our store you hereby accept all terms and conditions outlined on www.thewoodencircleco.etsy.com which are set out by The Wooden Circle Co. This includes "Shop Policies" & "Frequently Asked Questions"